Balloon Dog

To keep your piece beautiful for years, avoid water, perfumes, lotions and household chemicals. Remove jewelry before showering, swimming, training and sleeping. Gently wipe with a soft dry cloth after wear. Store separately in a pouch or box to prevent scratches. Pearls are delicate and love gentle care, keep them away from heat and direct sunlight.

Returns and Exchanges
Jewelry items are classified as hygiene sensitive products and therefore are not eligible for return or exchange. We do not accept any items that have been worn, tried on, or opened from their original sealed packaging. This policy applies to all products without exception. A return or replacement is only possible in the event of a confirmed manufacturing defect. In such case, you must contact us within 48 hours of receiving your order and provide clear photographic evidence of the issue. Items sent back without prior authorization will not be accepted.

Shipping
We ship orders securely packaged. Standard shipping is available across Europe. Delivery time and shipping cost are calculated at checkout based on the destination. Estimated delivery time within Europe is 3 to 7 business days after dispatch. International delivery times may vary depending on the destination and customs processing. Customers are responsible for any applicable customs duties, taxes, or import fees.

Order Processing
Orders are processed within 1 to 3 business days. Once the order is shipped, a confirmation email with tracking information will be sent.

Important Notice
Please review your order carefully before completing the purchase. Due to the nature of jewelry products, returns or exchanges for change of mind or sizing issues are not possible.

All MUR Jewelry pieces are crafted from high quality sterling silver 925 and finished with carefully selected natural freshwater pearls. Each piece is designed with a focus on durability, comfort, and timeless aesthetics.

Our jewelry is plated to enhance its appearance and provide additional surface protection. Please note that all plating is subject to natural wear over time depending on usage, skin chemistry, and exposure to external factors such as water, perfumes, cosmetics, and chemicals.

Due to the natural origin of pearls, each piece may vary slightly in shape, size, and surface texture. These variations are not imperfections but a part of the unique character of each creation.
To preserve the original finish and beauty of your jewelry, we recommend following the care instructions provided.