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Shipping policy
Order processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Custom orders are made to order; their production time is agreed with you individually before payment.
Shipping rates and delivery times
All orders are shipped with tracking. Delivery times are estimates in business days after dispatch. Rates are shown in Polish złoty (zł); at checkout they are converted into your local currency.
| Destination | Shipping rate | Estimated delivery |
|---|---|---|
| Poland | 20 zł | Shown at checkout |
| Czech Republic, Germany | 54 zł | 3–5 business days |
| Austria, Estonia, France, Hungary, Latvia, Lithuania, Netherlands, Slovakia | 64 zł | 3–5 business days |
| Italy, Moldova, Romania, Spain, Ukraine, United Kingdom | 74 zł | 5–8 business days |
| Albania, Andorra, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, Finland, Greece, Ireland, Liechtenstein, Luxembourg, Monaco, Montenegro, North Macedonia, Norway, Portugal, San Marino, Slovenia, Sweden, Switzerland | 124 zł | 5–8 business days |
| Azerbaijan, Gibraltar, Iceland, Kazakhstan, Turkey, Uzbekistan | 144 zł | 5–8 business days |
| United States, Canada | 184 zł | 5–8 business days |
Free shipping
Orders over 850 zł (approx. €200) ship free of charge to Poland and to all European destinations listed above, except Azerbaijan, Gibraltar, Iceland, Kazakhstan, Turkey and Uzbekistan. Free shipping does not apply to the United States and Canada. The threshold is shown in your local currency at checkout.
Customs duties and taxes
For orders shipped outside the European Union (for example to the United Kingdom, Switzerland, Norway, Ukraine, the United States or Canada), import duties, taxes or customs fees may apply. These are set by the destination country and are paid by the recipient.
Tracking
Once your order has shipped, you will receive a confirmation email with a tracking link.
Packaging
Every piece is packed securely and arrives in the MUR signature box, ready for gifting.
Delivery problems
If your parcel is delayed, lost or arrives damaged, please contact us at info@mur.jewelry. For damage in transit, please send us photos of the parcel and the item as soon as possible, ideally within 48 hours of delivery, so we can resolve it with the carrier quickly. This does not limit your statutory rights.
Incorrect address
Please check your shipping address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-shipment; the additional shipping cost is paid by the customer.