Polityka prywatności

Last updated: October 7, 2026

1. Who we are
The controller of your personal data is Alona Tsavoliuk, operating the MUR store at mur.jewelry, Ryleeva 4b, 10, 88017 Uzhgorod, Ukraine, email info@mur.jewelry ("we", "us"). This policy explains how we process your personal data in line with the EU General Data Protection Regulation (GDPR).

2. What data we collect and why

Purpose	Data	Legal basis (GDPR)
Processing and delivering orders	Name, email, phone, shipping and billing address, order details	Art. 6(1)(b) — performance of a contract
Payments	Payment details are handled by Western Bid, Inc. and its payment partners (e.g. PayPal, Stripe); we do not see or store your full card number	Art. 6(1)(b); Art. 6(1)(c) — legal obligations
Customer service and contact form	Name, email, phone, your message	Art. 6(1)(b) or Art. 6(1)(f) — legitimate interest in answering you
Custom orders	Contact details, your design preferences, ring size	Art. 6(1)(b) — steps prior to a contract
Customer account	Login details, order history, addresses	Art. 6(1)(b)
Newsletter	Email address	Art. 6(1)(a) — your consent, which you can withdraw at any time
Reviews	Name, review content, photos you upload	Art. 6(1)(a) — consent
Website operation and security	IP address, device and browser data, log data	Art. 6(1)(f) — legitimate interest in a secure, working store
Analytics and marketing cookies	Cookie identifiers, browsing behaviour	Art. 6(1)(a) — consent via our cookie banner
Accounting and tax	Invoices and transaction records	Art. 6(1)(c) — legal obligation

3. Who we share data with
We share personal data only as needed to run the store:

• Shopify — our e-commerce platform and hosting provider.
• Western Bid, Inc. — Merchant of Record and payment processing, together with its payment partners such as PayPal and Stripe. Western Bid processes payment data under its own privacy policy.
• Shipping carriers — to deliver your order.
• Review, email and support apps used in our store (for example product reviews and newsletter tools).
• Embedded content providers such as Vimeo and Instagram, which may collect data when you view embedded videos or posts.
• Authorities, where we are legally required to do so.

4. Transfers outside the EU/EEA
Some of our providers, including Shopify and Western Bid, may process data outside the European Economic Area (for example in Canada or the United States). Such transfers take place on the basis of an adequacy decision of the European Commission or the Standard Contractual Clauses approved by the Commission.

5. How long we keep data

• Order and accounting data: for as long as required by tax and accounting laws (usually 5 years from the end of the relevant tax year).
• Customer account data: until you delete your account.
• Newsletter data: until you unsubscribe.
• Customer service messages: up to 3 years after our last contact, to handle possible claims.
• Cookie data: as described in the cookie banner.

6. Cookies
We use cookies that are necessary for the store to work (for example, the shopping cart and checkout). With your consent, we also use analytics and marketing cookies. You can change your choice at any time via the cookie settings or the "Your Privacy Choices" link.

7. Your rights
You have the right to:

• access your personal data;
• rectify inaccurate data;
• have your data erased;
• restrict processing;
• data portability;
• object to processing based on legitimate interest, and to direct marketing at any time;
• withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise your rights, email info@mur.jewelry. You also have the right to lodge a complaint with a supervisory authority — in Poland, the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warszawa), or the authority in your country of residence.

8. Is providing data required?
Providing your data is voluntary, but without the data needed to process an order (name, address, email) we cannot complete your purchase.

9. Automated decision-making
We do not use automated decision-making, including profiling, that produces legal effects for you.

10. Children
Our store is not directed at children under 16, and we do not knowingly collect their data.

11. Changes
We may update this Privacy Policy. The current version is always available on this page, with the date of the last update.

12. Contact
Questions about your data: info@mur.jewelry · Alona Tsavoliuk, Ryleeva 4b, 10, 88017 Uzhgorod, Ukraine